Conductive Education with Rachel

Privacy Policy

Last updated: July 2026

I am committed to protecting the privacy of the children, adults and families who use my services. This Privacy Policy explains what information I collect, why I collect it, how I use it and how I keep it safe.

I handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

Conductive Education with Rachel is responsible for deciding how your personal information is collected and used.

If you have any questions about how your information is handled, you can contact me using the details at the end of this policy.

2. Information I Collect

The information I collect depends on the service you use.

Parent/Carer Information

This may include:

• Name
• Contact details
• Address
• Relationship to the child
• Communication preferences

Child or Adult Client Information

This may include:

• Name
• Date of birth and age
• Gender
• Nursery, school or setting information
• Strengths, interests and preferences
• Communication, movement, learning and participation information
• Goals and areas where support is requested

Health and Wellbeing Information

Where relevant to providing safe and appropriate support, I may collect information such as:

• Diagnosis or relevant medical information
• Allergies
• Medication
• Epilepsy or other relevant health information
• Sensory needs
• Information relating to health, safety or wellbeing

Some of this information is special category data under UK data protection law and is handled with additional care.

Professional and Setting Information

Where appropriate, I may collect information relating to:

• Nursery or school support
• Other professionals involved with your child
• EHCPs and educational planning
• Goals and recommendations
• Professional meetings and liaison

Photographs and Videos

Photographs or videos of a child or adult will only be taken or used where appropriate consent has been provided.

Photographs or videos used for social media, website or marketing purposes require separate, specific consent.

3. How I Collect Information

Information may be provided:

• Through my website contact form
• Through my parent/carer questionnaire
• During consultations and sessions
• By email or telephone
• Through information shared by parents/carers
• Through information shared by other professionals where appropriate
• Through my client management, booking and payment systems, including Cliniko

Where information relates to a child, I will normally receive it from a parent, carer or another person with appropriate authority to provide it.

4. How I Use Your Information

I use personal information to:

• Provide personalised Conductive Education support.
• Understand your child's strengths, interests, needs and goals.
• Plan sessions, programmes and recommendations.
• Communicate with you about appointments and services.
• Manage bookings and payments.
• Maintain accurate client records.
• Prepare reports and professional documentation where requested.
• Work with nurseries, schools and other professionals where appropriate.
• Meet relevant legal, safeguarding, insurance and professional requirements.

I aim to collect and use only information that is relevant to the support I provide.

5. Sharing Your Information

I will only share personal information with a nursery, school, professional or other organisation where there is an appropriate reason to do so, such as:

• You have provided appropriate consent.
• Sharing is necessary to provide an agreed service and is appropriate in the circumstances.
• I have a legal or safeguarding reason to do so.

I will only share information that is relevant and necessary for the purpose.

I will never sell your personal information.

6. Safeguarding

Your child's safety and wellbeing are extremely important to me.

If I have a safeguarding concern, I may need to share relevant information with an appropriate professional, safeguarding service or authority without your consent where this is necessary to protect a child or another person.

Where it is appropriate and safe to do so, I will discuss information-sharing with you.

7. How I Protect Your Information

I take reasonable steps to keep personal information safe and protected from:

• Loss or accidental destruction
• Unauthorised access
• Unauthorised disclosure
• Unauthorised alteration or use

Client information is stored securely and access is limited to what is necessary.

8. How Long I Keep Your Information

I keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.

This may include keeping information for legal, professional, insurance, accounting or safeguarding purposes.

Where possible, I will make my retention periods clear and review the information I hold regularly to ensure it is not kept for longer than necessary.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

9. Your Rights

Under UK data protection law, you may have the right to:

• Request a copy of the personal information I hold about you or your child.
• Ask me to correct inaccurate or incomplete information.
• Request deletion of information where appropriate.
• Ask me to restrict certain processing.
• Object to certain uses of your information.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

Some rights may be limited where I have a legal or professional reason to retain or process information.

10. Website Cookies

My website may use cookies or similar technologies to help the website function and understand how it is used.

You can manage cookie preferences through your browser or any cookie options provided on the website.

Where my website uses specific cookies or similar technologies provided by third parties, relevant information will be provided through my website's cookie information.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, systems or legal requirements.

The most recent version will always be available on my website.

12. Contact Me

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:

Rachel Short
Conductive Education with Rachel

34 Local Avenue
Sherburn Hill
DH6 1HQ

Email: cewithrachelshort@gmail.com
Telephone: 07719 516 473

If you have a concern about how I have handled your personal information, please contact me first so that I can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.